Last Updated: 1 January 2026 TLS 1.3 + AES-256 Fully in Bangla

Sports Bet BD Privacy Policy — How Your Data Is Collected, Used & Protected Completed

This page explains what data we collect while you use the Sports Bet BD platform, why we collect it, and how we keep it secure. Your privacy matters to us, and we will never sell your data to any third party.

This privacy policy applies to Sports Bet BD ("Platform") and its members. By using the Platform, you are considered to have consented to this policy. If you have any questions, In the Help Center Contact Us.

🔑 Key Highlights at a Glance
Data storage: Encrypted & secure
Sale of data: Strictly prohibited
Your Rights: Accessing & Deleting Your Data
Protection: TLS 1.3 + AES-256
Data retention period: For as long as your account remains active
Contact: support@sportsbet-bd.com
Table of Contents
1
What Information We Collect

Sports Bet BD collects certain personal information in order to provide its services. Data is collected in two ways: directly (information you provide) and automatically (during your use of the platform).

Information you provide directly:

  • Name, date of birth, and gender (collected at registration)
  • Mobile number & email address
  • National ID or passport details (for KYC verification)
  • Address (required during withdrawals or special verification)
  • Payment details — such as your bKash or Nagad number (for transactions)
  • What to include when contacting support

Automatically Collected Information:

  • IP address & geographic location (country level)
  • Device type, operating system & browser
  • Browsing patterns and session duration on the platform
  • Betting History & Gaming Activity
  • Transaction History & Payment Methods
  • Data Collected via Cookies and Similar Technologies
Please Note: Sports Bet BD only collects information that is strictly necessary. No irrelevant or excessive data is ever requested.
2
Why We Collect Your Data

Sports Bet BD uses your data solely for the specific purposes listed below. It is never used for anything else.

  • Account Creation & Management: For registration, login, and profile updates.
  • Identity Verification (KYC): To verify your age and identity — this is also a legal requirement.
  • Payment Processing: To secure deposits, withdrawals, and all financial transactions.
  • Fraud & Anti-Money Laundering: To detect suspicious activity and protect both the platform and its members.
  • Service Improvement: To understand which areas cause the most problems and use those insights to improve our technology and user experience.
  • Providing Support Services: Having your account history on hand helps us resolve issues faster.
  • Determining Promotion & Bonus Eligibility: Your account activity is analysed to show you relevant offers.
  • Meeting Legal Obligations: Retention of data required under government or judicial orders.

Sports Bet BD never sells your data to advertisers or third parties. Promotional emails are sent only with your consent, and you can unsubscribe at any time.

3
Who your data is shared with

Sports Bet BD does not sell your data to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services.

Who your data may be shared with:

  • Payment providers (bKash, Nagad, Rocket): Only the minimum data necessary to complete a transaction.
  • Identity Verification Services: To complete the KYC process.
  • Cloud service provider (AWS): For secure data storage — they are not permitted to use or sell your data.
  • Game Software Providers: Gaming session data only — no personal information.
  • Law Enforcement: Where required by a court order or legal obligation — in such cases, we will notify you in advance whenever possible.

Sports Bet BD has a data processing agreement in place with every third-party partner, ensuring your information is used solely for the specified purpose. No partner may share your data elsewhere without explicit authorisation from Sports Bet BD.

In the Event of a Company Acquisition or Merger: Should Sports Bet BD undergo any structural changes in the future, members will be informed in advance and the same standard of data protection will continue to apply.

4
How Your Data Is Kept Secure

Sports Bet BD uses industry-leading technology to keep your data safe. Security isn't a formality here — it's part of how we operate every single day.

Our Technical Security Measures:

  • TLS 1.3 Encryption: All data transmitted between your browser or app and our servers is encrypted — using the same technology that powers banking websites.
  • AES-256 Data Encryption: All data stored on our servers is protected with AES-256 encryption.
  • Cloudflare DDoS Protection: To protect the platform from cyberattacks.
  • Two-Factor Authentication (2FA): OTP verification at login prevents unauthorised access to your account.
  • Automatic backup every hour: No risk of data loss.
  • Regular Security Audits: Penetration testing is conducted every quarter by independent third-party security experts.
  • Access Control: Only authorised staff can access specific data, and all access is fully logged.

That said, no method of transmitting data over the internet is completely risk-free. While we do everything possible to protect your information, we also ask that you use a strong password and never share it with anyone.

5
Cookies & Tracking Technologies

Sports Bet BD uses cookies on its website and app. Cookies are small text files stored on your device that help the platform remember your preferences and improve your experience.

We use three types of cookies:

Mandatory
Essential Cookies

To remember your login session, security token, and language preference — the platform cannot function without these.

Duration: Session only
Functional
Functional Cookies

Your preferred sport, odds format, and betting layout are remembered — so every session feels personalized from the start.

Duration: 30 days
Analytics
Analytics Cookies

To improve the platform by anonymously analysing which pages get the most traffic and where users run into issues.

Duration: 1 Year

You can disable cookies through your browser settings, though doing so may prevent some features of the platform from working properly.

6
Data Retention Period

Sports Bet BD retains your data only for as long as necessary. Below are the retention periods for different types of data:

Data Type Retention Period Reason
Account Information For as long as your account remains active To Provide Our Services
Transaction Records 5 Years Legal Financial Obligations
KYC Documents 5 years after account closure Regulatory Requirements
Betting History 3 years Dispute Resolution & Audits
Support Chat Logs 1 Year Service quality assessment
Cookie Information 30 days – 1 year By cookie type

Once the designated retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

7
Your Rights

As a Sports Bet BD member, you have important rights over your own data. We respect these rights and act promptly on any request received.

Right to Access Your Data
You can find out exactly what information we hold about you. Submit a request to support and a copy of your data will be sent within 30 days.
Right to Rectification
You can have incorrect or outdated information corrected. Some details can be updated directly from your account settings; for anything else, please contact support.
Right to Erasure
When closing your account, you may request that your data be deleted. However, certain data may need to be retained for a specified period due to legal requirements.
Data Portability
You can receive your data in a standard format (CSV or JSON) — simply request it and our support team will send it to you.
Right to object to processing
You can object to your data being used for specific purposes — such as marketing emails. If you withdraw your consent, your data will no longer be used for that purpose.
Right to Restrict Processing
If you dispute the accuracy of your data or believe it is being processed unlawfully, you may request that its processing be temporarily restricted.

To exercise these rights, contact us at support@sportsbet-bd.com or via Live Chat in the Help Center. All requests will be acted upon within 30 business days of receipt.

8
Children's privacy

Sports Bet BD is strictly for users aged 18 and above. We do not knowingly collect any data from anyone under the age of 18.

If someone provides a false age to open an account and this is later discovered, the account will be closed immediately, all collected data will be deleted, and the relevant authorities may be notified. Any funds in the account will not be refunded.

If parents or guardians suspect their child is using Sports Bet BD, please contact our support team immediately.

9
Privacy Policy Updates

Sports Bet BD may update this Privacy Policy from time to time — due to changes in our services, new technology, or legal requirements. After each update, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes:

  • A notice will be posted on the platform's main page
  • You will be notified via your registered email or mobile number
  • You will be notified at least 15 days before any change takes effect

Continuing to use the platform after a policy update takes effect will be considered acceptance of the new policy. If you do not agree to the updated policy, please close your account and withdraw your balance.

This Privacy Policy was last updated on 1 January 2026.

10
Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@sportsbet-bd.com
  • Live Chat: Help Center — 24/7 support in Bengali
  • In the subject line, write: "Privacy Request"

Once a complaint is received, a representative will get in touch within 48 hours. Complex requests may take up to 30 business days.

We hope any issues can be resolved through direct communication. However, if you believe your privacy rights have been violated and you have not received a satisfactory resolution, you have the right to file a complaint with the relevant regulatory authority.

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Sports Bet BD's Privacy Commitment

The Six Principles We Follow to Protect Your Data

No Data Sales

Your personal data is never sold to any advertiser, data broker, or third party. This is a non-negotiable principle we strictly uphold.

Clear & Uncompromising
Bank-Grade Encryption

TLS 1.3 for transmission and AES-256 for storage — the same level of technical protection used by Bangladesh's leading banks.

TLS 1.3 + AES-256
Minimal data collection

Only the data that is strictly necessary is collected. We do not ask for excessive or irrelevant information — the less data collected, the lower the risk.

Data Minimisation Policy
Transparent Data Usage

You are always informed upfront about how your data will be used. We never use your information for hidden purposes or without your permission.

Purpose Limitation Policy
In Your Control

You have the right to view, correct, delete, or export your data. Any request will be actioned within 30 days.

Full User Control
Regular Security Audits

Independent security experts conduct penetration testing and vulnerability scanning every quarter.

4 Full Audits Per Year

Your Data Security — At a Glance

Encryption Technology TLS 1.3 + AES-256
Data Hosting AWS Asia-Pacific
Backup Frequency Every Hour
Data access Authorised Personnel Only
Response to Rights Requests Up to 30 days
Security Testing Quarterly Pentest
Contact email support@sportsbet-bd.com

What Your Data Is Not Used For

Sports Bet BD does not use your data for any of the purposes listed below — that is our commitment to you.

  • Sale of data to third parties
  • Unauthorised marketing or targeted advertising
  • Sharing for unrelated commercial purposes
  • Automated Decision-Making That May Affect You
  • Use for profiling or discriminatory purposes
  • Voluntarily sharing your data with government bodies without a legal obligation to do so

For any complaints or questions regarding data use, please contact us directly In the Help Center Get in touch. We always respond directly.

Frequently Asked Questions About the Privacy Policy

Everything You Want to Know About Sports Bet BD Security & Support

At Sports Bet BD, responsible gaming tools are accessible directly from your account settings. After logging in, click your name or profile icon in the top-right corner, then navigate to "Responsible Gaming" under "Account Settings". From there, you can set individual limits for deposits, bets, session length, and reality checks. For example, if you don't want to deposit more than ৳2,000 in a week, simply set your weekly deposit limit to ৳2,000 — once that limit is reached, no further deposits will be allowed. Limit reductions take effect immediately, but increasing a limit requires a 24–48 hour cooling period — this is intentional, to prevent impulsive decisions. If you need self-exclusion, you can suspend your account for anywhere from 24 hours to permanently, either through the same section on the mobile app or by contacting support.

Sports Bet BD's customer support is available 24 hours a day, 7 days a week — including public holidays. The fastest way to reach us is via live chat — just click the chat icon in the bottom-right corner of any page on the platform. You'll typically receive a response in Bengali within 5 minutes. To contact us by email, write to support@sportsbet-bd.com — standard requests are answered within 4–6 hours, and more complex matters within 24–48 hours. Whether your question is about your account, payments, betting, or privacy, we're here to help. For urgent situations — such as account security concerns or suspected unauthorized access — please contact us immediately via live chat.
Your Data, Your Control

At Sports Bet BD, both your personal data and your betting activity are firmly in your hands. The decision to delete your data, set limits, or close your account is always yours. Users under 18 are not permitted to use the platform. To learn more about responsible gaming, visit our Responsible Gaming View page.

Read Full Terms & Conditions →

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